This is an e-mail that I sent 2 days ago.
I want to know why your customer service people lied to me about getting a new DVR box that works with the caller ID setup. I have talked to at least 3 people that said that I need to take my box in and change it for a new one that will work with the caller ID. I even called this morning to make sure that the place that I need to exchange the box had one that used caller ID. I STOOD IN LINE FOR OVER 2 HOURS AND WHEN I GOT TO THE PERSON SHE SAID THAT WE HERE IN ALBUQUERQUE DO NOT HAVE THAT SERVICE! And she was very rude to me asking “well what do you want me to do”! What is wrong with you people? I spent 2 hours in line to find out that your customer service people lied to me, and what do I get? I have a bad back and just getting over a cold, but I knew that I would be standing in line for at least 1 hour, but what the H, I just upgraded my services to the triple play with phone, and now I not sure that I can trust you people that I can get a correct answer to my problems.
I think I am due for more that "Sorry a
bout that", but like any big company you can get away with anything.
So there you have it one hand doesn't know what the other is doing.
I received a reply yesterday and it said that not all areas have the caller ID system, and that I should of check it out first with the local Comcast, but I didn't know the local number because Comcast wants you to call the main number only, also I requested a 6 month rebate on my service, but as you know that won’t happen.
If I could I would change, but my other options are Qwest, and there are just as bad.
That’s life with big corporations.
pud.